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Terms of Use

Effective Date of this version: June 2016

Thank you for visiting www.otterbox.com (the “Website”). This Website is operated by Otter Products, LLC (“OtterBox”), located at 209 S. Meldrum Street, Fort Collins, CO 80521. Your access to and use of this Website is subject to the following terms of use (“Terms of Use”) and all applicable laws.

Agreement

Access to and use of this Website and its Content are subject to all applicable laws and regulations and to these Terms of Use. By accessing, browsing, and shopping at this Website, you accept, without limitation or qualification, these Terms of Use, which form a legally binding agreement. If you do not agree, please exit this Website.

These Terms of Use may be changed by us from time to time without specific notice to you. The latest Terms of Use will be posted on the Website, and you should always review these Terms of Use prior to using the Website to ensure that you have a current understanding of the Terms of Use under which you are permitted to access this Website. If you cannot access the Terms of Use via the Internet, we can provide a copy of the most recent Terms of Use by email upon request. Please email us at the email address listed at the end of these Terms of Use.

ACCESS TO THIS WEBSITE (OR PORTIONS THEREOF) AND THE USE OF INFORMATION, MATERIALS, PRODUCTS, OR SERVICES PROVIDED THROUGH THIS WEBSITE (OR PORTIONS THEREOF), IS NOT INTENDED, AND IS PROHIBITED, WHERE SUCH ACCESS OR USE VIOLATES APPLICABLE LAWS OR REGULATIONS.

Definitions

The term “Content” refers to all of the software and code comprising or used to operate this Website, and all of the text, photographs, images, illustrations, graphics, sound recordings, video and audio-video clips, and other materials available on this Website.

The terms “Otter Products,” “OtterBox,” “Otter,” “LifeProof,” “we,” “us,” and “our” refer to Otter Products, LLC.

The term “Feedback” refers to the Content you post on or through this Website that is specifically about how we can improve this Website and the products and services we make available through this Website.

The terms “Personally Identifiable Information” and “PII” refer to individually identifiable information about you that could permit one to identify or contact you. Examples of PII include your name, address, and email address.

The term “Terms of Use” refer to these terms of use.

The term “User-Generated Content” refers to all of the text, photographs, images, illustrations, graphics, sound recordings, video, audio-video clips, and other material that you post on or through our Website using the social networking tools we make available to you and that does not constitute Feedback. One way that User-Generated Content differs from other information you provide to us is that, once submitted, User-Generated Content is made available instantaneously to others. Examples of User-Generated Content are information you provide as part of a product review and comments you make in response to a blog post.

The term “Website” refers to otterbox.com, including the OtterBox online store, which is owned and operated by Otter Products, LLC.

The terms “you” and “your” mean any user of this Website.

Minors

This Website is a business and commercial site. As such, it is not intended for children or minors under the age of 18 years without the permission of a parent or guardian.

Product & Services Information

All references on this Website to information, materials, products, and services apply to information, materials, products and services available in the countries or jurisdictions specified with respect to such information only, unless otherwise stated. Nothing in this Website constitutes an offer to buy or sell our products or services in any jurisdiction.

Ownership

Unless otherwise indicated, this Website and all of its Content are owned by OtterBox, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. ALL RIGHTS RESERVED.

The posting of any Content on this Website does not constitute a waiver of any right in such Content. You do not acquire ownership rights to any Content viewed through this Website. Except as otherwise provided herein, none of this Content may be used, copied, reproduced, distributed, republished, downloaded, modified, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without our express prior written permission.

Permission is hereby granted to the extent necessary to lawfully access and use this Website and its Content to display, download, archive and print in hard copy, portions of this Website on a temporary basis and for your individual use only, provided you do not modify the materials and that you retain any and all copyright and other proprietary notices contained in the materials.

You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by OtterBox. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.

Intellectual Property

The OtterBox logo, all product names, all page headers, all custom graphics, all button icons, all trademarks, service marks and logos appearing on this Website (including, but not limited to those listed on our Intellectual Property webpage), unless otherwise noted, are service marks, trademarks (whether registered or not) and/or trade dress of OtterBox (the “Marks”). All other trademarks, product names, company names, logos, service marks and/or trade dress mentioned, displayed, cited or otherwise indicated on the Website are the property of their respective owners. You are not authorized to display or use the Marks in any manner without our prior written permission. You are not authorized to display or use trademarks, product names, company names, logos, service marks and/or trade dress of other owners without the prior written permission of such owners. The use or misuse of the Marks or other trademarks, product names, company names, logos, service marks and/or trade dress or any other materials contained herein, except as permitted herein, is expressly prohibited.

Responsibility for User-Generated Content Posted on or Through this Website

You are responsible for User-Generated Content that you post. Under no circumstances will we be liable in any way for any User-Generated Content.

This means that you, not OtterBox, are entirely responsible for all User-Generated Content that you post and that you can be held personally liable for comments that are defamatory, obscene, or libelous, or that violate these Terms of Use, an obligation of confidentiality, or the rights of others. If any part of the User-Generated Content you post is not your original work, it is your responsibility to obtain any necessary permission to post it.

Because we do not control the User-Generated Content posted on or through this Website, we cannot and do not warrant or guarantee the truthfulness, integrity, suitability, or quality of that User-Generated Content. You also agree and understand that by accessing this Website, you may encounter User-Generated Content that you may consider to be objectionable. We have no responsibility for any User-Generated Content, including without limitation any errors or omissions therein. We are not liable for any loss or damage of any kind you may claim was incurred as a result of the use of any User-Generated Content posted, emailed, transmitted or otherwise made available on or through this Website. The User-Generated Content posted on or through this Website expresses the personal opinions of the individuals who posted it and does not necessarily reflect the views of OtterBox or any person or entity associated with OtterBox.

You own User-Generated Content, but we may use it. You own the copyright in any original User-Generated Content you post. We do not claim any copyrights in User-Generated Content. However, by using this Website you are granting us and our subsidiaries, affiliates, successors and assigns, a nonexclusive, fully paid, worldwide, perpetual, irrevocable, royalty-free, transferable license (with the right to sublicense through unlimited levels of sublicensees) to use, copy, modify, distribute, publicly display and perform, publish, transmit, remove, retain repurpose, and commercialize User-Generated Content you post in any and all media or form of communication whether now existing or hereafter developed, without obtaining additional consent, without restriction, notification, or attribution, and without compensating you in any way, and to authorize others to do the same. For this reason, we ask that you not post any User-Generated Content that you do not wish to license to us, including any photographs, videos, confidential information, or product ideas.

We may disclose and/or remove User-Generated Content. OtterBox has certain rights. We have the right (but do not assume the obligation) to:

  • monitor all User-Generated Content;
  • require that you avoid certain subjects;
  • remove or block any User-Generated Content at any time without notice at our sole and absolute discretion;
  • disclose any User-Generated Content and the identity of the user who posted it in response to a subpoena or whenever we believe that disclosure is appropriate to comply with the law or a court order, to prevent or investigate a possible crime or other violation of law, to protect the rights of OtterBox or others, or to enforce these Terms of Use; and terminate your access to and use of this Website, or to modify, edit or block your transmissions thereto in our sole discretion.

You agree that our exercise of such discretion shall not render us the owners of User-Generated Content you post, and that you will retain ownership thereof as described above.

Restrictions on User-Generated Content. It is a condition of these Terms of Use that:

  • you do not upload, post, transmit or otherwise make available:
    • any User-Generated Content that is unlawful, harmful, hateful, threatening, abusive, harassing, libelous, defamatory, obscene, vulgar, pornographic, profane, racially disparaging, indecent, or invasive of another’s privacy;
    • any User-Generated Content that constitutes or encourages activity illegal under criminal or civil law;
    • any User-Generated Content that is false, misleading, or fraudulent;
    • any User-Generated Content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information or proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
    • any User-Generated Content that violates or infringes upon the rights of others, including User-Generated Content which violates the patent rights, copyrights, trademark rights, privacy rights, publicity rights, trade secret rights, confidentiality rights, contract rights, or any other rights of any individual, living or deceased, or any legal entity;
    • any User-Generated Content that contains the image, name or likeness of anyone other than yourself, unless (i) that person is at least eighteen years old and you have first obtained his/her express permission or (ii) that person is under eighteen years old but you are his/her parent or legal guardian;
    • any request for or solicitation of any personal or private information from any individual;
    • any request for or solicitation of money, goods, or services for private gain;
    • any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or
    • any User-Generated Content that contains advertising, promotions or marketing, or which otherwise has a commercial purpose;
  • you do not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; or
  • you do not violate any local, state, national or international law, rule or regulation.

By posting User-Generated Content, you represent and warrant that (i) you own or otherwise control all of the rights to the User-Generated Content and have the right to grant the license set forth in these Terms of Use; (ii) the User-Generated Content is accurate, and (iii) you are at least eighteen years old and you have read and understood—and your User-Generated Content fully complies with—these Terms of Use and applicable laws and will not cause injury to any person or entity.

Removal of User-Generated Content

In general. On certain pages of this Website, we may provide to you a tool to report objectionable User-Generated Content. If that tool is not available, you can report objectionable User-Generated Content by contacting us using the information provided below. While we do not have any obligation to remove any User-Generated Content from this Website merely because of a removal request, we will review all such requests and will remove User-Generated Content that we determine should be removed, in our sole discretion and in accordance with these Terms of Use and applicable law. Please be aware, however, that if the User-Generated Content has already been distributed to other websites or published in other media, we will not be able to recapture and delete it. Also, a back-up or residual copy of the User-Generated Content we remove from this Website may remain on back-up servers.

Violation of copyrights. OtterBox does not knowingly violate or permit others to violate the copyrights of others. We will promptly remove or disable access to material that we know is infringing or if we become aware of circumstances from which infringing activity is apparent.

If you are requesting removal of content because of a violation of your copyrights, please note that the Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe that your own work, or the work of a third party for whom you are authorized to act, is featured on this Website or has been otherwise copied and made available on this Website in a manner that constitute copyright infringement, please notify us immediately. Your notice must be in writing and must include:

  • an electronic or physical signature of the copyright owner or of the person authorized to act on behalf of the owner of the copyright interest;
  • a description of the copyrighted work that you claim has been infringed;
  • a description of where the material that you claim is infringing is located on this Website (including the URL, title and/or item number if applicable, or other identifying characteristics);
  • your name, address, telephone number, and email address, and, if you are not the owner of the copyright, the name of the owner; and
  • a written statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
  • statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Your statement must be addressed as follows:

Intellectual Property Manager - Copyright
Otter Products, LLC
209 S. Meldrum Street
Fort Collins, Colorado, 80521

Any notification by a copyright owner or a person authorized to act on its behalf that fails to comply with requirements of the DMCA shall not be considered sufficient notice and shall not be deemed to confer upon us actual knowledge of facts or circumstances from which infringing material or acts are evident.

Your Feedback

Although we do not claim ownership of User-Generated Content you post using this Website, the Feedback you provide to us through this Website will be and remain our exclusive property. Your submission of Feedback will constitute an assignment to us of all worldwide rights, title and interests in your Feedback, including all copyrights and other intellectual property rights in your Feedback. We will be entitled to reduce to practice, exploit, make, use, copy, disclose, display or perform publicly, distribute, improve and modify any Feedback you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Feedback that you do not wish to assign to us.

Links to Other Sites

This Website may contain links and/or advertisements to other websites maintained by us in addition to links to websites maintained by unrelated companies and persons. An advertisement of, or link to, a non- OtterBox website does not mean that we approve, endorse or accept any responsibility for that website, its content or use, or the use of products and services made available through such website.

We are not responsible for the actions, content, accuracy, opinions expressed, privacy policies, products or services provided through these links or made available through these resources or appearing in such websites, nor for any damages or losses, directly or indirectly, caused or alleged to have been caused as a result of your use or reliance on such websites.

Such websites are not investigated, monitored or checked for accuracy, completeness or conformance with applicable laws and regulations by us. We do not make any representations whatsoever, or give any warranties of any kind, expressed, implied, or otherwise about other websites which you may access through this Website, the content thereof, or the products and/or services made available through such websites. If you decide to leave our Website and access these other websites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of such websites will apply to you while on such websites.

Our Privacy Policy

By agreeing to these Terms of Use, you agree to the terms of our  Privacy Policy. Before using this Website please read it carefully. All Personally Identifiable Information provided to us as a result of your use of this Website will be handled in accordance with our Privacy Policy.

No Warranties

WE MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THIS WEBSITE OR ITS CONTENT, WHICH ARE PROVIDED FOR USE "AS IS" AND ON AN "AS AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS WEBSITE AND ANY WEBSITE WITH WHICH IT IS LINKED. WE DO NOT WARRANT THAT THIS WEBSITE, ITS SERVERS OR EMAIL SENT FROM US WILL BE FREE OF ANY HARMFUL COMPONENTS (INCLUDING VIRUSES). WE ALSO MAKE NO REPRESENTATIONS OR WARRANTIES AS TO WHETHER THE INFORMATION ACCESSIBLE VIA THIS WEBSITE, OR ANY WEBSITE WITH WHICH IT IS LINKED, IS ACCURATE, COMPLETE, OR CURRENT. WE DO NOT PROVIDE ANY REPRESENTATIONS OR WARRANTIES AGAINST THE POSSIBILITY OF DELETION, MISDELIVERY OR FAILURE TO STORE COMMUNICATIONS, PERSONALIZED SETTINGS, OR OTHER DATA. YOU ACCEPT THAT OUR SHAREHOLDERS, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES AND OTHER REPRESENTATIVES SHALL HAVE THE BENEFIT OF THIS CLAUSE.

The information and all other materials on this Website are provided for general information purposes only and do not constitute professional advice. It is your responsibility to evaluate (or take professional advice on) the accuracy and completeness of all information, statements, opinions and other material on this Website or any website with which it is linked.

Your statutory rights as a consumer, if any, are not affected by these provisions, and we do not seek to exclude or limit liability for fraudulent misrepresentation.

Exclusion of Liability

To the fullest extent permitted by applicable laws we, on behalf of our employees, agents, suppliers, and contractors, exclude AND DISCLAIM liability for any losses and expenses of whatever nature and howsoever arising including, without limitation, any direct, indirect, special, punitive, or consequential damages, loss of use, loss of data, loss caused by a virus, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind or character, even if we have been advised of the possibility of such damages or losses, arising out of or in connection with the use of this website or any website with which it is linked. You assume total responsibility for establishing such procedures for data back up and virus checking as you consider necessary. THIS LIMITATION OF LIABILITY APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER BASIS.

These Terms of Use give you specific legal rights and you may also have other rights which vary from country to country, and jurisdiction to jurisdiction. Some jurisdictions do not allow the exclusion of implied warranties, or certain kinds of limitations or exclusions of liability, so the limitations & exclusions set out in these Terms of Use may not apply to you. Other jurisdictions allow limitations and exclusions subject to certain conditions. In such a case the limitations and exclusions set out in these Terms of Use shall apply to the fullest extent permitted by the laws of such applicable jurisdictions. The limitations and exclusions set out in these Terms of Use are inapplicable within the State of New Jersey to the extent they disclaim liability for our own negligent, willful, or intentional conduct, or violation of any clearly established duty owed by OtterBox to exercise reasonable care in preventing the unlawful acts of others.

Your Obligations

You are responsible for providing and maintaining all personal computer and communications equipment and Internet access accounts necessary to gain access to this Website.

In consideration of your use of the Website, you agree to provide true, accurate, current and complete information about yourself.

Your account, including your username and password, are personal to you and may not be used by anyone else. You are responsible for maintaining the confidentiality of your password and username and are fully responsible for all activities that occur under your password or username by you or by anyone else using your username and password, whether or not authorized by you. You agree to immediately inform us of any apparent breaches of security such as loss, theft or unauthorized disclosure or use of your username or password and contact OtterBox at (1-855-688-7269) and until we are so notified you will remain liable for any unauthorized use of your account.

You agree to use the Website in a manner consistent with any and all applicable rules and regulations. You agree not to upload or transmit through the Website any computer viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer. Any unauthorized modification, tampering or change of any information, or any interference with the availability of or access to this Website is strictly prohibited. OtterBox reserves all rights and remedies available to it.

You agree to indemnify, release and hold us harmless as well as our officers, directors, agents, representatives and employees from any claim, liability, loss, expense or demand, including legal fees, related to your violation of these Terms of Use or your access or use of this Website (including any information, materials, products or services available through this Website).

Your indemnification obligation does not apply in the State of New Jersey for any claim, liability, loss, expense or demand, including legal fees, arising out of our own negligence.

Modification and Discontinuation

We reserve the right at any time and from time to time to modify, edit, delete, suspend or discontinue, temporarily or permanently this Website (or any portion thereof) and/or the information, materials, products and/or services available through this Website (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of this Website.

Entire Understanding

These Terms of Use (together with our Privacy Policy, which is expressly incorporated herein) contain the entire understanding between you and us with respect to use of this Website and no representation, statement, inducement oral or written, not contained herein shall bind any party to this agreement.

Severability and Non-Waiver

Our failure to enforce any provision of these Terms of Use shall not be deemed a waiver of such provision nor of the right to enforce such provision, and a waiver by us of any right under these Terms of Use on any occasion will not in any way constitute a waiver of such right or any other right on any other occasion. In the event any provision of these Terms of Use is determined to be invalid, such invalidity will not affect the validity of the remaining portions of these Terms of Use, and the parties will substitute for the invalid provision a provision which most closely approximates the intent and economic effect of the invalid provision. These Terms of Use will apply in lieu of and notwithstanding any specific legend or statement associated with any particular document or information exchanged.

Law & Jurisdiction

These Terms of Use shall be subject to, governed by and construed under the laws of the State of Colorado in the United States of America, without regard to conflict of law principles. This Website is operated from the State of Colorado and is intended to be accessed only by persons in the United States and Canada. Access to, or use of, this Website or information, materials, products and/or services on this Website may be prohibited by law in certain countries or jurisdictions. You are responsible for compliance with any applicable laws of the country from which you are accessing this Website.

Dispute Resolution

We and you agree that any dispute or claim relating to any OtterBox product or any controversy or claim of whatever nature arising out of or relating to use of this Website will be resolved by binding arbitration, rather than in court, with some limited exceptions listed below.

Governing Law: The resolution of any disputes shall be governed by and construed in accordance with the Federal Arbitration Act, federal arbitration law, and the laws of Colorado without regard to its conflict of laws principles.

Informal Dispute Resolution: Before filing a claim against OtterBox, you agree to try to resolve the dispute informally. In the event of a dispute, you must notify OtterBox by sending a written statement that sets forth (i) your name, address, and contact information, (ii) the facts giving rise to the dispute, and (iii) the relief requested. You must notify OtterBox of a dispute by sending this information to legal@otterbox.com, ATTN: Notice of Dispute. If a dispute is not resolved within thirty (30) days after submission, you may commence arbitration.

Binding Arbitration: If you and OtterBox do not resolve any dispute by informal dispute resolution, any other effort to resolve the dispute will be conducted exclusively by binding arbitration. You are giving up the right to litigate all disputes in court before a judge or jury. All disputes will be resolved before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the Federal Arbitration Act. Any court with jurisdiction over the parties may enforce the arbitrator’s award. The rules governing arbitration are different than those in court. Arbitration does not involve a judge or jury and review is limited, but an arbitrator can award the same damages as a court.

Class Action Waiver: Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. You may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren't allowed under these Terms of Use. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.

Arbitration Procedure & Fees: Any arbitration will be conducted by the American Arbitration Association (the “AAA”) under its Commercial Arbitration Rules. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. In any arbitration OtterBox commences, OtterBox will pay all filing, AAA, and arbitrator’s fees and expenses. OtterBox will also pay all arbitration fees for claims up to $75,000. For claims involving more than $75,000, the AAA rules will govern payment of all arbitration fees. Fees and expenses are not counted in determining how much a dispute involves. OtterBox will not seek its attorneys' fees and costs in arbitration unless the arbitrator determines that your claim is frivolous.

Exceptions to Agreement to Arbitrate: Neither the agreement to arbitrate nor the informal dispute resolution process applies to disputes relating to the enforcement or validity of your, OtterBox’s, or either of our licensors’ intellectual property rights. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights. In addition, either you or OtterBox may assert claims, if they qualify, in small claims court in Larimer County, Colorado or any United States county where you live or work. You may litigate in small claims court whether or not you took part in the informal dispute resolution process. However, you specifically agree that any claims in small court are governed by these Terms of Use, including the Class Action Waiver section.

Severability: If the class action waiver in these Terms of Use is found to be illegal or unenforceable as to all or some parts of a dispute, then it will not apply to those parts. Instead, those parts will be severed and proceed in a court of law, with the remaining parts proceeding in arbitration. If any other provision of these Terms of Use is found to be illegal or unenforceable, that provision will be severed with the remainder of these Terms remaining in full force and effect.

Judicial Forum for Disputes: In the event that the agreement to arbitrate is found not to apply to you or your claim, you and OtterBox agree that any judicial proceeding (other than small claims actions) will be brought in state court in Larimer County, Colorado. Both you and OtterBox consent to venue and personal jurisdiction there. We both agree to waive our right to a jury trial.

Limitation on Claims: To the extent permitted by law, any claim or cause of action arising out of or related to your use of an OtterBox product must be filed in the appropriate forum within one (1) year after such claim or cause of action arose. If a claim or dispute is not filed within one year, it is permanently barred.

Contacting Us

If you have any questions regarding these Terms of Use or any other matter, you may contact one of our friendly Customer Service Specialists at (1-855-688-7269).

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Privacy Policy

This privacy policy (this “Policy”) applies to Otter Products, LLC (“Otter”). Otter is responsible for the processing of your personal information (also referred to as personal data) when you interact with our website, www.otterproducts.com (the “Website”), our services, our call centers, career portal, events, our employees for business to business purposes, and any other sites, products, or services under our control where this Policy is displayed. You may contact us at any time via the methods described below. This Policy describes how Otter collects, uses, and shares the personal information you provide. It also describes the choices available to you regarding our use of your personal information as well as your rights in determining what we do with the information that we collect or hold about you, and how you can access and update this information.

We value your privacy, and we make this Policy easily accessible throughout this Website to assist you in understanding how we handle your personal information. We want to make your online experience enjoyable and safe. Because we gather certain types of information about our users, we want you to understand fully our policies surrounding the attainment and use of that information.

Information We Collect Directly from You

You are not required to provide personal information that we request. If you choose not to provide the information we have requested, we may not be able to provide you with our products or services.

When you make a purchase from this Website, create an account on this Website, request to receive our electronic newsletters, participate in our message boards or forums, write a review or provide feedback, submit a warranty claim, call our call center, use our Website chat features, fill out a form to be contacted, register for our VIP Program, submit a photo to be featured on our Website, or participate in polls, surveys, or contests, we may collect information from you, including your name, email address, telephone number, mailing address, payment information (debit and credit card information), login credentials (user name and password) , social security number (US citizens and residents only), voice recording, photographs, and social media user names.

If you purchase a product or service from this Website for another party, we may collect information from you about the other party, including the other party’s name and mailing address. We will only use this information for the specific purpose for which you provided it.

If you apply or request to be one of our vendors or service providers, we may collect additional information about you including the company you represent and your job title.

If you apply or request to be one of our affiliates, brand ambassadors, influencers, or a business sales partner, we may collect your name, email address, telephone number, mailing address, photographs, social media handles, signature, social security number (US citizens and residents only), and financial account data, and general notes of the business conversations we have with you.

Please see our Applicant Privacy Policy for supplemental information on the personal information we process in connection with our recruiting efforts.

While you visit or use our Websites and services, certain information, including personal information, is automatically collected about your use of the Website and services. Please refer to the Log Files, Cookies, and Other Tracking Technologies section in this Policy below.

Please be aware that our Website includes links to other sites whose privacy practices may differ from those of Otter. If you submit personal information to any of those sites, your information is governed by their respective privacy policies. We encourage you to carefully read the privacy policy of any site you visit. Similarly, some of our pages utilize framing techniques to serve content to from third parties, while preserving the look and feel of our Website. Please be aware that you are providing your personal information to these third parties and not to Otter.

Our Website includes social media features, such as the Facebook “like” button. These features may collect your IP address and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the third-party providing it.

Information We May Collect from Other Sources

We may collect or obtain information about you that you chose to make public, including via social media networks, and other public communities, chats, or forums.

We may collect or obtain information about you from marketing partners, data brokers, advertising networks, and third-party providers of business contact information for advertising and analytics purposes, so that we may offer you personalized features and offers tailored to your interests, and to offer you an overall better service.

We will use this information where you have provided your consent to the third-party or to Otter, or where Otter has a legitimate interest in using your information to provide you with the content or service requested.

We will combine this information with personal information provided by you, to identify prospective customers or products you'll be interested in, to create more tailored advertising, and to improve the accuracy of our records.

How We Use Your Personal Information

The personal information we collect allows us to fulfill your order or warranty claim and provide the services you request from us. We may supplement this with information from a third-party source, such as FedEx, to validate delivery address so we can properly ship your order.

We may use the provided information for direct marketing purposes, such as to inform and communicate with you about relevant products and services. We provide Website users the opportunity to receive communications from us, including a periodic newsletter, product promotions, polls, surveys, and any other information that we believe may be pertinent to you. You may opt-out of receiving any, non-service related communications by submitting a request using our Privacy Request Form, by clicking on the ‘unsubscribe’ link in any email we send to you, or by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.

If you fill out a survey or form, participate in a contest, or submit a testimonial on this Website, and in the process, provide us with personal information, we use this information to notify contest winners and award prizes, to monitor site traffic or personalize this Website, and to send participants email newsletters. We also display on this Website personal testimonials of satisfied customers and other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using our contact information below.

If you contact our call center, we will use the information you provide us for assisting you with your requests, for quality assurance purposes and to enhance our products and services.

If you apply or request to be one of our vendors or service providers, affiliates, brand ambassadors, influencers, or business sales partner, we will use your personal information to evaluate and establish the terms of our relationship, communicate with you, administer your account, render payment and receive payments, to fulfill your orders, provide services to you, to provide customer service support or to respond to your inquiries; and to maintain our relationship with you.

Otter uses information voluntarily given by our users to enhance their experience on this Website, whether to provide interactive or personalized elements on the Websites, or to better prepare future content based on the interests of our users.

Disclosure to Third Parties

We may provide your personal information to our affiliated entity (Otter Products EMEA Unlimited, located in Ireland) related by common ownership to carry out regular business activities, such as to provide, maintain and personalize our Websites and services, to communicate with you, and to accomplish our legitimate business purposes, pursuant to contractual safeguards.

We may disclose your personal information also to third parties that provide services to help us with our business activities such as shipping your order or warranty claim, offering customer service, sending our communications, and administering testimonials and contests and administering our vendor and service provider programs. These third parties are authorized to use your personal information only as necessary to provide these services to us pursuant to written instructions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use any personal information they receive from us for any other purpose. Except as otherwise provided in this Policy, we will not share your personal information with any other third-party organizations not acting as our service providers except with your express consent.

For United States citizens and residents only, with your consent, we may share your information with business partners and other third parties to allow them to provide you with offers, promotions, ads or products and services that we think you may enjoy. If you do not want us to share your personal information with these companies, please contact us using our Privacy Request Form. Please note that once we share your personal information with another organization, the information received by the other organization is controlled by that organization and becomes subject to its privacy notice and practices.

Sharing excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We reserve the right to disclose your personal information as required to by law, such as to comply with a subpoena, or similar legal processes, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or response to a government request.

If Otter is involved in a merger, acquisition, dissolution, sale of all or a portion of its assets, or other fundamental corporate transaction, we reserve the right to sell or transfer your information as part of the transaction. In such an event, you will be notified via email and/or a prominent notice on our Website of any change in ownership, incompatible new uses of your personal information, and choices you may have regarding your personal information.

Log Files, Cookies, and Other Tracking Technologies

This Website utilizes industry standard analytics packages that automatically gathers limited information on Website users and stores this information in server log files. This information may include IP addresses, browser type, referring pages, operating system used, and date/time stamps. This information is used only for Website administration, as well as for analysis of Website usage and trends.

Otter collects user traffic usage characteristics throughout its Website. However, we do not correlate this data with individual user information. Otter may analyze usage statistics according to a user’s domain name, browser type, and Multipurpose Internet Mail Extensions (MIME) type by reading this information from data contained in the user’s browser.

Otter may collect and catalog search terms in its search function that users employ, but such collection and cataloging are not associated with individual users. We may use search terms to determine the areas of this Website most important to users, based on the characteristics of usage or traffic of those areas. We will not use these search terms to track what any particular individual users read, but rather the performance of each page. This may help us to build a better web-based experience for you.

Otter and its affiliates and service providers (e.g., marketing providers, analytics providers, and/or payment processors) utilize technologies such as cookies, beacons, tags, and scripts. Otter uses these technologies in analyzing trends, administering this Website, tracking users’ movements around this Website, and gathering demographic information about our Website users. We may receive reports based on the use of these technologies by these third parties on an individual as well as an aggregated basis.

We use cookies for our shopping cart, to remember users’ settings (e.g., language preference), to enable us to track and target the interests of our users to enhance the overall experience of using this Website, and to authenticate users. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use this Website, but your ability to use some features or areas of this Website, such as our blogs, polls, and surveys, may be limited.

We utilize a third-party service provider to understand better our Website users’ needs and to optimize this service and experience. This technology helps us to understand better our users’ experience and this enables us to build and maintain our service with user feedback. This third-party service provider uses cookies and other technologies to collect data on your behavior and your devices (in particular device’s IP address captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and preferred language used to display our website). This third-party service provider stores this information in a pseudonymized user profile. Neither the third-party service provider nor we will use this information to identify individual users or to match it with further data on an individual user. You can opt-out to the third-party service provider’s storing of data about your usage of our Website and third-party service provider use of tracking cookies on other websites by enabling the Do Not Track header in your browser.

We utilize a third-party service provider to manage our advertising on other Websites. This service provider may use technologies such as cookies to gather information about your activities on this Website and other sites, in order to provide you advertising based upon your browsing activities and interests. If you wish not to have this information used for serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union by clicking here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

We use “local storage”, such as HTML5, to store content information and preferences. Third parties that provide certain features on this Website (e.g., YouTube) also use local storage, and HTML5, to collect and store information. Various browsers may offer their own management tools for removing HTML5.

Your Rights and Choices around your Data

You may request to update, correct, access, or delete your personal information, or to know whether we hold any of your personal information. You may request restrictions, temporarily or permanently, on our processing of some or all personal information about you. To request a copy of the personal information we have collected about you, or to request that your information be deleted, or to submit any other privacy request, please contact us by using our Privacy Request Form.

You also may make your request by telephone or by postal mail at the address/phone number indicated in the contact information below.

We will respond to your request within thirty (30) days, or as required by applicable laws. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.

To learn more about California residents’ privacy rights, please see Your California Privacy Rights for more information.

Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:

  • Confirm whether we process their personal information.
  • Access and delete certain personal information.
  • Data portability.
  • Opt-out of personal information processing for targeted advertising and sales.

Colorado, Connecticut, and Virginia also provide their state residents with rights to:

  • Correct inaccuracies in their personal information, taking into account the information's nature processing purpose.
  • Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights please use our Privacy Request Form. To appeal a decision regarding a consumer rights request please contact us at Privacy@OtterProducts.com.

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request by using our Privacy Request Form. However, please know we do not currently sell data triggering that statute’s opt-out requirements.

Protection of Personal Information

We have implemented commercially reasonable technical and organizational safeguards to appropriately protect your personal information against accidental, unauthorized, or unlawful access, use, loss, destruction, or damage. However, please be aware that no method of electronic transmission or storage can ever be fully secure. Therefore, we cannot guarantee the absolute security of your information.

Nevertheless, the security of your personal information is extremely important to us. For instance, we employ various firewalls and other security tactics to keep your information secure. We do not store your complete credit card information on our internal web server. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using transport layer security (TLS) technology. While there is risk inherent in every Internet transaction, be assured that we are work hard to ensure that risk is minimal. If you have questions about the security of your personal information, or if you have reason to believe that the personal information that we hold about you is no longer secure, please contact us immediately as described in this Policy.

International Users

Otter is a United States-based company. All the information you provide will be transferred to the United States. Otter may, subject to applicable law, transfer your information outside the country where you are located and to where information protection standards may differ (e.g., your information may be stored on servers located in other jurisdictions). We will utilize appropriate safeguards governing the transfer and usage of your personal information.

EU-U.S. Data Privacy Framework with UK-U.S. Extension, and Swiss-U.S. Data Privacy Framework

Otter participates in and has certified its compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. Data Privacy Framework (UK-U.S. DPF), and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF). Otter is committed to subjecting all personal data received from European Union (EU) member countries, the United Kingdom (and Gibraltar), and Switzerland, respectively, in reliance on the relevant parts of the Data Privacy Framework (DPF) Program, to the DPF Principles. To learn more about the DPF, and to view our certification, visit the U.S. Department of Commerce’s Data Privacy Framework List.

Otter is responsible for the processing of personal data it receives, under each DPF, and subsequently transfers to a third-party acting as an agent on its behalf. Otter complies with the DPF Principles for all onward transfers of personal data from the EU, the United Kingdom, and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the DPF, Otter is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC). In certain situations, Otter may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based alternate dispute resolution provider (free of charge) at TRUSTe Feedback and Resolution System.

Under certain conditions you may invoke binding arbitration when other dispute resolution procedures have been exhausted, more fully described on the DPF website.

TRUSTe

Changes to This Policy

We may update this privacy notice and its last updated date to reflect changes to our data governance practices. If we make any material changes, we will notify you by means of a notice on this Website or by an email to your email address on file prior to the change becoming effective. We encourage you to review periodically this page for the latest information on our privacy practices.

Contact Details

If you have any questions or concerns regarding this Policy, or you wish to contact us by postal mail, our contact information is as follows:

Otter Products, LLC
ATTN: Privacy
209 South Meldrum Street
Fort Collins, CO 80521
Phone: 1-855-688-7269
Email: Privacy Request Form or Privacy@OtterProducts.com